The CityCenterDC Loading Dock is located on the Concourse Level of the project and is operated by the CCDC Garage Board. This entity has contracted with Hines to manage the operations of the Loading Dock. Hines maintains a Property Management Office on the Concourse Level of the project which can be located by accessing the glass elevators located at the CityCenterDC Gateway Media Arch, and traveling one floor down.
The office can be reached at the following contact information:
Address:
CCDC Garage Board - Hines Office
825 10th Street, NW, Concourse Level
Washington, D.C. 20001Phone: (202) 289-9000
Email: retailpmo@citycenterdc.com
The Loading Dock entrance for all land uses (Office, Retail, Apartments and Condominiums) is located on the west side of 9th Street, just south of I Street and north of H Street. The Loading Dock has specific loading bays designated for the Office Buildings, Apartments, and Condominiums. The Retail uses will be assigned the Loading Dock bays in closest proximity to their location. Click here for a Diagram of the Loading Dock.
- The Loading Dock will be staffed by a Dock Master, Dock Supervisors and Dock Attendants. Upon arrival, a delivery vehicle will be met at the entrance to the Loading Dock by a Dock Attendant, where the delivery reservation will be confirmed before allowing the vehicle access to the loading areas. The Dock Attendant will have access to the on-line reservation system to confirm the reservation. Once approved, the delivery vehicle will be assigned a specific bay in the Office area (each assigned a distinct number), and provided the appropriate directions. When assigned, that specific dock will be labeled “unavailable” in the system to prevent double-booking. When that particular delivery truck departs, that specific dock is once again indicated as “available”. All dock personnel will remain in contact with a two-way radio communication system, which may also be used to contact Hines property management or engineering employees, or contract maintenance or security personnel.
- The CityCenterDC Dock Master is responsible for the execution of procedures in all areas of the Loading Docks. A pre-authorized reservation is required for all deliveries requiring access to the CityCenterDC Loading Dock. The primary means to set up a Loading Dock reservation is through Opendock, a web-based reservation system, with access to a portal from a computer or hand-held device. Tenants or approved contractors working in the CityCenterDC project are required to set up all delivery reservations. Vendors or delivery companies will not be permitted to do so directly. Approved users for each tenant will have a username and password set up by the Retail property management office. Each tenant will be limited to three (3) approved users who will be able to submit all Loading Dock reservation requests for their company.
- Reservations may also be made through a secondary means by e-mailing or calling the Dock Master's Office located on the Concourse Level. Tenants utilizing the telephone or e-mail method will be asked to provide an authorization code to confirm the reservation.
The Dock Master may be contacted via the following:
Email: dockmaster@citycenterdc.com
Phone: (202) 585-1716
The third method of setting up a delivery reservation is to e-mail or call the Hines property management office representing the CCDC Garage Board. Representatives in this office will assist with the process, once again requiring an authorization code from the tenant or contractor confirming the reservation. The Hines office may be contacted via the following:
Email: retailpmo@citycenterdc.com
Phone: (202) 289-9000
- Reservations made by e-mailing or calling the Dock Master’s office or the Hines office will be entered by those representatives into the web-based reservation system so that all reservations are properly recorded and coordinated. This is necessary to prevent over-booking at any given time. Should a delivery vehicle arrive without a reservation, the Dock Attendant will attempt to contact the appropriate tenant representative using a list of pre-authorized tenant contacts in an effort to receive the necessary approval. If approval is received but a delivery bay is not currently available, the delivery person will be instructed to depart and return when a bay is scheduled to be available. If the Dock Attendant is unable to gain the required approval, the delivery will be denied.
- Regular deliveries from recognizable firms that are expected on a daily or frequent basis (i.e. Federal Express, UPS, etc.) will be allowed into the Loading Dock without a specific reservation from individual tenants. These deliveries are usually intended for multiple tenants in a single delivery and would be difficult to anticipate.
RULES & REGULATIONS FOR LOADING DOCK DELIVERIES (APPLICABLE TO ALL DELIVERIES):
General:
- The Loading Dock hours are from 6:00 a.m. to 7:00 p.m., Monday through Friday, and 8:00 a.m. to 4:00 p.m. on Saturday & Sunday. These hours are subject to change.
- The Loading Dock is under 24-hour surveillance. Smoking in the Loading Dock, Garage, or anywhere in the enclosed areas of the project, or in violation of local code, is strictly prohibited.
- The Dock Master, Dock Supervisors, Dock Attendants, or other employees of the CityCenterDC project will not sign or accept deliveries on behalf of the tenants.
Delivery:
- All delivery vehicles are subject to search, screening or inspection prior to allowing access to the Loading Dock.
- The security of any and all deliveries is the tenant's responsibility.
- All deliveries should be reserved at least 48 hours in advance to provide effective coordination. Deliveries reserved with less than 48 hours of advance notice will be accommodated on an as-able basis, but may not be provided access if the dock is otherwise reserved and full.
- The Loading Dock can service trucks ranging in size up to a 55’ tractor trailer
- Unless specifically approved, all deliveries will be limited to 30 minutes.
- Drive aisles and pedestrian pathways must not be blocked at any time.
- Vehicles must not idle while parked in the Loading Dock.
- Passenger vehicles are not permitted in the Loading Dock unless making a delivery. Extended parking in the Loading Dock is prohibited.
- No deliveries will be permitted at the street level without specific approval. If permitted, deliveries must be moved immediately into the building. No deliveries will be allowed to be stored or staged on the street or sidewalk.
- All delivery personnel must follow the directions provided by the Dock Master, Dock Supervisors or Dock Attendants at all times. Failure to do so will be grounds for removal from the premises.
- Furniture deliveries or large shipments intended for the office tenants should be scheduled after normal operating hours. Extended delivery times will be allowed when necessary as scheduled.
Disposal:
- All delivery materials and debris must be removed from the property by the delivery company (i.e. boxes, pallets, plastic wrapping, straps, etc.).
- Construction debris must never be placed in compactors, and only discarded in construction dumpsters assigned to that specific tenant. Debris must not be discarded in a dumpster provided for the use of another tenant.
- Disposal of liquid construction waste is not permitted except when placed in appropriate containers and properly disposed in designated areas.
- Liquids of all types (i.e. gasoline, chemicals, paint, etc.) must never be discarded by dumping down the drains.
Storage:
- Materials and equipment will not be permitted to be stored or staged on the Loading Dock at any time.